We aim to process and ship all orders within 24-48 hours of placement.

Once your order has been dispatched, you’ll receive an email with tracking details. Use this information to monitor your order’s progress directly on our delivery partner’s website.

We work hard to ensure your parcel is delivered using the best carrier and service for your country. You can find all details about shipping times and rates on our shipping page.

Once you’ve returned your items to us, refunds are typically processed within 10 working days after they arrive at our warehouse.

You can track your return using the tracking details provided by your chosen carrier, which will confirm when the package has reached us. The 10-day processing period begins from that point. Once your refund has been issued, you’ll receive a notification. Please note, it may take up to 3 days for the refund to appear in your bank account.

If you haven’t received your refund within this timeframe, please contact us at info@integerclothing.com or click here, and we’ll look into it for you.

We offer a 14-day return period, allowing customers to return their package without needing to provide a reason. This period begins on the day you receive your order. Please ensure that your return shipment is sent back to us within these 14 days.

Return Conditions

• All items must be unworn, in perfect condition, and include all original tags.

Sale Items
For items purchased on sale, refunds are not available. These items can only be exchanged for another item from our collection or converted into store credit.

Shipping Costs
Please note that shipping costs are non-refundable.

Returning an item is simple! Here’s how it works:

1. Email us at info@integerclothing.com within 14 days of receiving your order to let us know you’d like to exchange one or more products.
2. Our team will quickly send you detailed return instructions.
3. Follow the instructions to complete your return.

We provide a range of payment options to ensure your shopping experience is both convenient and secure. Here’s what we currently accept:

Credit or Debit Cards
We accept major cards, including Visa, Mastercard, and American Express.

PayPal
For added convenience and security, you can pay using your PayPal account.

Afterpay
Buy Now, Pay Later. Depending on your location, Afterpay allows you to purchase now and pay later.

Mobile Payment Services
We accept mobile payment options like Apple Pay, Shop Pay, and Google Pay, depending on your location.

Please note that available payment methods may vary based on your location and the items you’re purchasing.

If you have any questions or need help with your payment, feel free to contact our customer support team.

We recommend checking the size guide on the product page. Simply click on "Size Chart" located just to the right of the size selector to find your perfect fit.

Taking proper care of your garments helps them stay in great condition for longer. Here’s a simple guide for washing your bottoms and topwear:

Step 1: Check the Care Label
Always read the care label for specific washing instructions, as different fabrics may require different care.

Step 2: Sort by Colour and Fabric
Separate light and dark colours to avoid bleeding, and keep delicate fabrics apart from sturdier ones to prevent damage.

Step 3: Pre-Treat Stains
For any stains, pre-treat with a gentle detergent or stain remover before washing. Follow the product’s instructions for best results.

Step 4: Choose the Right Cycle
Select the appropriate washing cycle. Use a gentle or delicate setting for fragile fabrics and a regular cycle for more durable materials.

Step 5: Use Mild Detergent
Opt for a mild detergent suitable for your garment’s fabric, and avoid harsh chemicals or bleach, especially for delicate materials.

Step 6: Wash in Cold Water
To prevent shrinking or fading, wash your garments in cold water. It’s also gentler on fabrics and helps preserve their quality.

Step 7: Turn Garments Inside Out
Before washing, turn garments inside out to protect the outer surface and minimise friction.

Step 8: Use a Gentle Cycle
If available, choose a gentle cycle for delicate fabrics or pieces with embellishments to reduce wear and tear.

Step 9: Air Dry or Tumble Dry on Low
Air drying is ideal—lay garments flat or hang them to dry. If using a dryer, select a low-heat setting to avoid shrinking or damaging the fabric.

Step 10: Iron or Steam as Needed
Once dry, iron or steam your garments to remove wrinkles. Always follow the care label’s ironing instructions to protect the fabric.

By following these steps, you can effectively care for your bottoms and tops, preserving their quality and extending their lifespan.

We are committed to the quality of our products and strive to resolve any concerns or issues as quickly as possible. Our warranties generally cover manufacturing defects and workmanship issues for a specified period from the date of purchase. Please note, however, that warranty terms and conditions may vary depending on the product.

We aim to process and ship orders within 24-48 hours of placement. Once dispatched, you’ll receive an email with tracking details, allowing you to monitor your order’s progress through our delivery partner’s website.

We already offer expedited shipping for faster delivery. You can select this option at checkout. Plus, we provide free express shipping on orders over a certain amount. Visit our shipping page for country-specific rates and lead times.

We offer shipping to Australia with trusted carriers like Australia Post, and local partners.

Visit our shipping page for rates and estimated delivery times.

We process orders quickly, with dispatch from our Australian warehouse within 24-48 hours of placement.

Orders placed on weekdays before 23:00 AWST are shipped the same day, while those placed after this time are sent the following day. Weekend orders are dispatched on Mondays.

Shipping times, as shown at checkout and on our shipping page, begin once your order has been dispatched.

As we work fast, changes or cancellations aren't possible after an order is placed. If you need assistance, our Customer Support team is happy to help, reach out to us at info@integerclothing.com

We strive to process orders quickly to ensure fast shipping, which means your order is prepared for dispatch shortly after it's placed. Because of this, we encourage customers to carefully review their orders before completing payment.

If you have any questions or concerns, our customer support team is happy to help—just reach out!

If your item(s) aren’t quite right, you can return them within 30 days.

If your tracking shows that your order has been delivered but you haven’t received it, follow these steps to locate it:

Verify Your Delivery Address: Double-check that the address you provided during checkout is correct. Occasionally, packages are left with neighbors, at the front desk, or at another location on your property.

Check for Delivery Notes: Look for any notes left by the carrier. They may have left your package in a secure spot or with someone on your behalf.

Contact the Carrier: Get in touch with the carrier listed in your tracking information. Share your tracking number and describe the situation. They might have more details about the delivery or be able to start an investigation.

Reach Out to Customer Support: If you’re still unable to find your package, contact us with your order details and tracking information. We’ll work with you to get to the bottom of the issue and make sure your order arrives.

File a Claim: If needed, you might have to file a claim with the carrier. Our customer support team can guide you through this process and provide any necessary paperwork.

Rest assured, we’re committed to resolving any delivery issues quickly. Please don’t hesitate to contact us for help!

If you notice an error shortly after placing your order, reach out to our customer support team right away. The quicker you contact us, the better the chances of updating the address before your order is shipped.

If your order has already been processed or dispatched and you’re unable to update the address through our team, contact the shipping carrier directly. Depending on their policies, you might be able to request a redirection or rerouting to the correct address, though this may incur an additional fee and is subject to approval.

To prevent future address issues, always double-check your shipping details before completing your order. Ensure that everything, including apartment numbers, street names, and postal/ZIP codes, is accurate.

GST/VAT is included in the listed prices for all purchases made on our website, so you won’t incur any additional charges at checkout. We strive to provide transparent pricing for a seamless shopping experience. If you have any questions or need further clarification, feel free to reach out to our customer support team.

You will receive an order confirmation email immediately after placing your order. This email will include your order number (at least 6 digits), a summary of your order, and the shipping address.

Sometimes, order confirmation emails can end up in your spam or junk folder by mistake. Please check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited a little while, and confirmed your email address but still haven’t received the confirmation, please contact our customer support team. Provide your order details, including your full name and order number, and we’ll help verify your order status and resend the confirmation email if needed.

Need to exchange or return your purchase? We're here to help! You have up to 30 days from the date of delivery to make your decision.

Please note that you are responsible for all return shipping costs and any customs charges (import duties or taxes) on exchanges. Be sure to keep proof of shipment until your return reaches our warehouse, as we cannot accept any claims without tracking information.

Returning or exchanging is easy! Simply email us at info@integerclothing.com to get started.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items should be returned in their original packaging. Please note the following exceptions:

• Certain sale items marked as Final Sale (not eligible for refunds or exchanges)
• Items returned after the 30-day return period
• Worn or damaged items not previously disclosed to customer support (these will be rejected, and the products will be destroyed)

For bundles or multipacks, all items must be returned as a complete unit, including tags and original packaging. If any individual items are missing or damaged, the return may be rejected.

Regarding 1+1 and 2+1 deals: We do not offer refunds or returns on free items from these promotions.

Exchanging or returning is simple and hassle-free. To initiate your return, email us at info@integerclothing.com to get started.

Returns are at your own expense, with costs varying depending on the courier and the country you're returning the package from.

Returns are processed as quickly as possible. Once your package is shipped from your postal office to a consolidation hub and then to our warehouse for inspection, you can track the status of your return through the tracking number on the return parcel. Refunds can be issued to a digital gift card, which is the quickest option (2-3 business days after processing), or to your original payment method, typically taking 7-10 business days. You’ll receive email updates once your return is processed and your refund has been issued.

Exchanges are subject to product availability. If the item you wish to exchange is out of stock, our customer care team will contact you to discuss alternative options. We will cover the shipping costs for the replacement item.

Once your return shipment is received at our warehouse, we will process it within 10 days. In most cases, your exchange will be completed within just a few days. You’ll receive a confirmation email with a tracking code as soon as your new order is fulfilled.

Reach out to our customer service team for more information. We’ll update you on when the product is expected to be back in stock or offer alternative options if available.

Your order number can be found in the confirmation email you received after placing your order. It’s a five-digit code. If you haven’t received the email, our customer service team will be happy to assist you.

If you’ve already started the return process and the product is sold out, we’ll contact you directly. Our team will help you find a suitable solution, whether it’s selecting a different product, receiving store credit, or exploring other options.

If you receive a damaged or defective item, please contact us right away. Our team will review your request and determine the best solution.

We offer a 30-day return period, allowing you to return your package without providing a reason. This 30-day period begins when you receive your package. Please ensure the return shipment is sent back within this timeframe. If you're unable to return the item within the 30 days, we offer the option to exchange the product for a replacement or receive store credit. Please contact our customer service team for more information.

If you have any questions, feel free to reach out to us – we're here to help! Our experts are available 5 days a week to assist with anything you need.

Contact: info@integerclothing.com or click here.

We always aim to answer every question within 24-48 hours.